Thank you for visiting and shopping at https://www.itotravel.com/. ITO aims to offer you the best shipping options.The following are the terms and conditions that constitute our shipping policy.
Shipment processing time
All orders are processed within 1-2 business days.
The estimated delivery time is 4-12 business days.
Please note that delivery times are estimates and may vary depending on destination and customs processing.
Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipping your order, we will contact you via email.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking information will be updated within 48 hours.
If your tracking information has not been updated within 10 business days, please contact customerservice@itotravel.com.
Shipping Information
Please make sure all the shipping information you provide to us is correct. We are not responsible for any losses, including missing parcels, package damage, losses as a result of delay, and other losses caused by incorrect shipping information that customers have provided.
We do not ship to a P.O. Box or APO/FPO/DPO addresses.
Damages
If you received your order damaged, please contact ITO Support within 7 business days at customerservice@itotravel.com.
We are not responsible for any losses, including missing parcels, package damage, losses due to the delay, and other losses caused by the shipping carrier. However, we will help you contact the responsible shipping carrier. Please save all packing and the damaged goods as they may be required for filing a claim against the shipping carrier.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
Shipping Support
For order and shipping-related inquiries, please contact us at support@itotravel.com.
For return requests and instructions to return any products, please contact ITO Support at customerservice@itotravel.com.
After-sale Service Contact
Email: customerservice@itotravel.com
Phone: +86 159 2109 6414
Physical Address: Unit 08, 15/F, Weida Commercial Building, 1A-1L Tung Choi Street, Mong Kok, Kowloon, Hong Kong
