ITO CARE
ITO CARE is ITO's professional assurance service for you.We not only create high-quality travel products,but are also committed to delivering a convenient
and reliable service experience.
ITO CARE SERVICES
FREE REPLACEMENT
FREE REPLACEMENT
Purchase ITO official luggage or bags to enjoy 1 free replacement* within the service period, supported by the “new product shipped first, old product returned later” express service.
Self-Service Repair
Self-Service Repair
Choose ITO’s complete accessory service kit andfollow instructional videos to repair your beloved luggage yourself, with unlimited service times provided during the warranty period.
In-Store Repair
In-Store Repair
Select a nearby ITO brand service-experience store, book an on-site repair appointment, andcomplete the repair as fastest as the same day.
Cleaning Service
Cleaning Service
ITO offers professional luggage cleaning services.
Book an appointment at a nearby ITO brand service experience store to enjoy.
Password Recovery
Password Recovery
ITO official mini-program provides password
recording and recovery assistance, along with dedicated 1-on-1 customer support.
Exclusive Consultant
Exclusive Consultant
ITO CARE is more than just a service — it pairs you with a dedicated consultant who provides reliable advice and solutions, ensuring thoughtful care accompany every step of your journey professionally.