ITO CARE

Purchase ITO official luggage or bags to enjoy 1 free replacement* within the service period, supported by the “new product shipped first, old product returned later” express service.

Choose ITO’s complete accessory service kit andfollow instructional videos to repair your beloved luggage yourself, with unlimited service times provided during the warranty period.

Select a nearby ITO brand service-experience store, book an on-site repair appointment, andcomplete the repair as fastest as the same day.

In case that repair is not possible or service is delayed within the warranty period, ITO will provide an officially-certified refurbished product to ensure your travel experience.

Become an ITO member now to unlock trade-in eligibility: old luggage of any brand can be traded in for a discount amount refunded after purchasing new luggage through ITO’s official channels.

ITO offers professional luggage cleaning services.
Book an appointment at a nearby ITO brand service experience store to enjoy.

ITO official mini-program provides password
recording and recovery assistance, along with dedicated 1-on-1 customer support.

ITO CARE is more than just a service — it pairs you with a dedicated consultant who provides reliable advice and solutions, ensuring thoughtful care accompany every step of your journey professionally.