1. CAN I RETURN MY PRODUCT?

We’re bummed if you’re not 100% satisfied with the items you received, and we gladly accept  returns within10 days of receipt for most items in new condition. Should there be any dispute  on the refund amount for any Returns, your refund will be based on the merchandise value on  the original purchase invoice. Generally, customers should be responsible for the cost of any returning items.

 

 

2. HOW DO I RETURN?

- Get in touch with our customer service representative by sending us a ticket in your account. Indicate which item(s) you would like to return and the reason for your return.

- Place the item(s) in the original packing and seal the parcel securely.

- Drop off your package at the local post office and provide a valid tracking number or tracking link within 48 hours after you send your parcel.

- Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance with our return conditions.

 

 

3. RETURN CONDITIONS

- Time - We gladly accept returns within 10 days of receipt for items in new condition.

- Method of Refund - We would return the refund to your original payment method. That's to say, if you used a credit card to pay, we would return the refund to your credit card.

- Product Condition - Returned items must be in new condition and with their original package.

- Refund Contact Info - Email: customerservice@itotravel.com

- Shipping Address: If you wish to return the items to the nearest return address, please submit a ticket in your account, our customer service representative will get back to you within 24 hours.

- Charges - As a small business, we do require the customer to cover the returning postage.

- ATTN: For any return, please contact our customer service before you send the package back. We do not accept returned items that were sent back by you directly without checking with us first.

- We will process refunds within 14 days after you register a return or cancel an order.